The people welcoming visitors and supporting employees shape the everyday experience of a workplace. Employers need professionals who combine customer service with organisation, judgement and attention to detail.
APAC FM Recruitment connects employers with front-of-house and workplace experience professionals across Australia and the wider Asia-Pacific region. We support facilities management providers, corporate occupiers and managed property teams with operational, coordination and leadership recruitment.
Whether you need a corporate receptionist, a workplace coordinator or a manager overseeing front-of-house services, we help define the experience and approach your team requires.
Front-of-house roles often extend beyond answering calls and greeting visitors. Teams may coordinate meeting spaces, support events, manage workplace enquiries and work closely with facilities, security and hospitality colleagues.
We work with employers to understand how each position contributes to the workplace and the service expectations involved.
Our recruitment focus includes:
We distinguish these positions from security concierge roles, where physical security duties form a central part of the vacancy.
We support recruitment across customer-facing service delivery, workplace coordination and team leadership.
Reception and concierge
Workplace and employee services
Supervisory and management roles
Titles vary between organisations. We clarify the customer contact, administrative duties and coordination responsibilities behind each vacancy.
Corporate reception teams provide a professional point of contact for visitors, employees and suppliers.
Employers need people who can maintain a welcoming service while managing several tasks and communicating clearly with colleagues.
Depending on the role, relevant experience may include:
We discuss visitor volumes, team coverage, service expectations and the systems used so candidates understand the working environment.
Concierge roles can involve supporting tenants, residents, visitors or workplace users within a managed property.
The responsibilities depend on the building and the services offered. Some positions focus on a corporate welcome, while others involve broader property enquiries and coordination with the building management team.
Recruitment requirements may include experience in:
For roles combining concierge service with security responsibilities, explore our Security Recruitment discipline.
Workplace experience teams help employees use their working environment effectively. These roles often combine visible customer service with coordination behind the scenes.
Depending on the vacancy, responsibilities may include:
We help employers define how the role works with the wider facilities team and where responsibility for resolving requests sits.
Meeting and event support requires people who can coordinate details, communicate requirements and respond when arrangements change.
We support recruitment for positions involving:
These roles focus on coordination within workplaces and managed facilities. We clarify whether the vacancy also includes reception or wider workplace duties.
Mailroom and workplace logistics teams support the movement of deliveries, documents and supplies within an organisation.
Relevant experience may include:
We discuss the volume of work, physical requirements, systems and internal service expectations attached to each position.
A successful appointment depends on how someone communicates, manages priorities and responds to the people around them.
Alongside relevant experience, we explore candidates’ ability to:
We also discuss working hours, location, dress expectations and the support available within the team.
We work with employers to develop a clear brief and maintain communication throughout the recruitment process.
Understanding the requirement
We discuss the workplace, service scope, customer contact and team structure. We clarify the responsibilities, systems and working arrangements.
Sourcing relevant candidates
We identify candidates and explore their customer service background, coordination experience, availability and expectations against the brief.
Coordinating interviews and feedback
We help arrange interviews and feedback so employers and candidates can assess suitability and understand the opportunity.
Supporting the appointment
We assist with communication around offers, notice periods and joining arrangements to help maintain progress through to the agreed start date.
Contact APAC FM Recruitment to discuss your front-of-house and workplace hiring requirements.
Front-of-house and workplace services offer opportunities to build a career in customer service, facilities coordination and team leadership.
You may be looking to move from hospitality into corporate reception, develop broader workplace responsibilities or progress into managing a front-of-house team.
We work with candidates to understand their experience and the environment in which they want to work.
When submitting your CV, include:
Submit your CV to discuss front-of-house and workplace experience opportunities.
APAC FM Recruitment supports employers and candidates across Australia, including Sydney, Melbourne, Brisbane, Perth, Adelaide, Darwin and Cairns, alongside wider APAC requirements.
We build each recruitment brief around the workplace, location and service expectations involved, whether the vacancy supports one reception team or services across several facilities.
Explore our locations or speak to our team about a specific requirement.
Find people who can welcome visitors, support employees and keep workplace services organised.
Contact our team to discuss a vacancy, or submit your CV to explore your next front-of-house or workplace experience role.
We recruit for corporate receptionists, front-of-house coordinators, concierge staff and visitor experience hosts. We also support appointments for workplace coordinators, meeting room coordinators, mailroom staff and front-of-house managers.
A workplace experience coordinator helps employees use workplace facilities and services. Duties may include responding to enquiries, coordinating meeting spaces, reporting issues and working with facilities, cleaning and hospitality teams. The exact responsibilities depend on the organisation and workplace.
Corporate concierge positions usually focus on welcoming visitors, answering enquiries and coordinating property or workplace services. Security concierge roles combine customer service with duties such as access control, monitoring and incident reporting. Employers should define the security responsibilities and relevant requirements clearly.
Hospitality experience can provide useful customer service, organisation and communication skills. Suitability depends on the vacancy, including any reception, administration or systems experience required. Your CV should explain how you have managed enquiries, coordinated requests and supported guests or customers.
You can submit your CV through our candidates page. Include your customer service experience, the environments you have worked in and any reception or coordination responsibilities. Tell us your preferred location, working hours and the type of role you want next.
